Q&A with Southwest CIO Kathleen Wayton

Kathleen Wayton serves as Southwest Airlines’ Senior Vice President and Chief Information Officer. Kathleen’s key responsibilities include the delivery of the company’s enterprise-wide strategic initiatives and oversight of all technology products and services.

Kathleen joined Southwest in 2004 as a Director in Technology. She was then promoted to Senior Director and transitioned to the Strategic Planning & Implementation (SP&I) department in 2007. She was later promoted to Vice President of SP&I where she played a critical role in the formation of that department and was a key driver of implementing critical, new functions to the Company’s strategic planning process. In 2012, Kathleen transitioned back to Technology as Vice President, and was promoted to Senior Vice President and Chief Information Officer in July 2017

During her tenure at Southwest, Kathleen has led significant strategic initiatives, including the launch of international services, the development of Southwest’s “Must Win” strategy, the integration of AirTran systems into Southwest, the implementation of the All New Rapid Rewards Program, and most recently, the launch of Southwest’s new reservation system.

Prior to joining Southwest Airlines, Kathleen worked for Capital One Auto Finance in their technology organization. She has more than 20 years of experience in the travel and transportation industry, and has held various technology and leadership roles for both Sabre and American Airlines.

Kathleen holds a Bachelor of Business Administration in Marketing from the University of North Texas, Denton, Texas.

Submit your questions for Kathleen by Monday, November 6, 2017.

Your Name (required)

Your Email (required)

Your question(s)


Comments (0)

    Write a Comment